Contact Us
Support Email
After sending an email, you will receive an automated response with a ticket number within 5 minutes.
Support Phone
+1 412 269-0642 International and toll call (direct)
+1 800-960-1510 Toll free - Press 8 for Support
Support Hours
Monday to Thursday: 8am to 6pm US Eastern Time
Friday: 8am to 5pm US Eastern Time
For Critical and Urgent Production Issues
Call TrackAbout Support and report the issue as critical.
During regular support hours Advise the Support representative that you are experiencing a critical production problem and provide the ticket number. Leave a brief message stating the urgency.
After regular support hours Leave a voice message that summarizes the critical production issue, provide the ticket number if you have one, and leave a call back number where you can be reached.
For a non-critical issue affecting either Test or the Production environments, email Support at support@trackabout.com and obtain a ticket number by waiting for an automated email response email from Support within 5 minutes. Within two hours, you should receive a notice from a support representative advising that the issue is being assessed. You will receive status and updates via email within the ticket.
Follow-up and updates on a non-critical issue with ticket number, you may email Support at support@trackabout.com with the ticket# in the subject in square brackets (e.g. [12345]) or call TrackAbout support directly (see number below) and inquire about the issue status.
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During regular Support hours: Advise the Support representative that you are checking on a non-critical issue and reference the ticket number.
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Outside regular Support hours: Leave a voicemail that states you are checking on a non-critical issue, reference the ticket number and provide a call back number.
Pricing
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Depending on the work required, a fee might be charge at the current hourly rate (Contact the Support department for pricing)
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Emergency fee might be charged if requested to perform outside business hours and with less than three business days' notice. Provide a purchase order number at the request time.
