Password Security

Password security is important. It's important to keeping personal and business information safe and secure. All new or updated TrackAbout account passwords must adhere to the following rules.

  • Passwords must be at least 8 characters

  • Passwords can contain ONLY the following characters:

    • Lower case letters (a-z)

    • Upper case letters (A-Z)

    • Numbers 0 through 9

    • The special characters ! @ # $ % ^ &

  • Users can't reuse any of their last ten passwords

  • Passwords can't use the same character more than twice in a row

  • Passwords cannot include the user's First or Last name, username, or email address

  • Passwords cannot include "trackabout"

  • Password Expiry Warning Period in Days: A Password expiration warning will be shown to the user starting from X days before the expiry date of the Password. Shows warnings in both the WEBSITE and TrackAbout Mobile 7 (iOS and Android).

    • For the WEBSITE, displays an interstitial page upon logging in allowing the user to change their Password or defer until later.

    • For the smartphone, shows a warning on the home screen once per day and directs the user to visit the WEBSITE to change.

  • Password Link Expiration Days: Days after the Password recovery or new user link is sent until the link stops working. Use 0 for no expiration. Your configuration preferences must be set by TrackAbout Support Staff. Please reach out to TrackAbout Support to communicate your preferred settings.

What to Do if You've Been Locked out of Your Account

TrackAbout Support will not reset user passwords but will refer users to their local TrackAbout administrators for assistance.

The local TrackAbout Administrator will be able to update user accounts through the Internal Users page.

Users with email addresses may perform self-recovery via the "Forgot Password?" link on the Login Page.