Remove Not Scanned Asset Balance

Adjust NS Balances Manually

To adjust a Not-Scanned asset balance from a customer manually, use the Adjust Not Scanned Asset Balance tool located in the Additional Configuration tab in the Customer Information page.

Adjust NS Balances in Bulk

If you have several customers that need their Not-Scanned Asset balance adjusted:

• Create an excel file that includes only the following:

  • Customer Number

  • Product Code

  • DNS to Remove

  • RNS to Remove

• Create a support ticket requesting the adjustment by emailing support@trackabout.com

• Complete the Not Scanned Removal Form

  Prior to sending your file, double-check it for accuracy. Some common mistakes are below:

• Dropping leading zeros from customer numbers

• Duplicate product code lines for customers