Complaint on TrackAbout Mobile 6

This is a feature available to operators during the handheld Proof of Delivery process. Operators can act on specific cylinders by associating a customer complaint with the asset. The operator will only be permitted to proceed if assets have already been scanned onto the record as returns. Otherwise, an error message will show and the operator will not be allowed to continue.

The asset will still be included in the Return record. However, once saved to the website, the use state for the asset will change to Complaint and will not be permitted for use in most other processes until the Complaint is removed

Reason Codes

Each of the Stopped Asset actions is configured to use reason codes. These would be reasons why the customer, driver, or operator is registering the asset with a complaint.

In each action, the operator will be required to select a reason before the action can be completed and saved.